English for Passenger Services

PassengerIn this course, you will learn essential language elements to describe your work and interact with passengers, from arrival at the airport and check-in to boarding and baggage reclamation.


Make a variety of essential landside announcements.
Understand air travel from the passenger’s perspective.
Manage regular and irregular interactions with passengers




Hours of Contents




Required Skill level


  1. The Airport: Begin exploring the flight experience by examining airports, their layouts, and their functions.
  2. Airport Services and Safety: Explore key airport employment roles, with an emphasis on security.
  3. Aircraft Overview: Discover the basics of how aircraft take flight and explore common types of airliners.
  4. Check-in: Help passengers begin their journey by guiding them through the check-in process.
  5. Boarding: Learn how to organize and oversee a smooth boarding procedure.
  6. Irregular Operations: Explore the ways in which airport operations can go wrong, and how to help affected passengers.
  7. Difficult Passengers: Deepen your understanding of how to assist passengers in unsatisfactory situations.
  8. Baggage: Assist your passengers through the final phase of their journeys as they retrieve their belongings.
  9. Aviation News: Look at recent news from the air travel sector worldwide.
  10. Review the topics covered in this course.


La misión de Ulearn es brindar soluciones de capacitación para profesionales de TI, que se traduzca en optimización de sus habilidades para una mayor eficiencia.


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