English for Customer Services

Customer servicesNo matter where your organization is located, it’s essential that your customer service representatives are fully equipped to confidently support English-speaking customers around the world.


In this course, learners will receive an overview of industry best practices as well as real-life examples of customer service through specific channels, including telephone, email, live chat and social media.




Hours of Contents




Required Skill level


  1. Customer Service Overview & best Practices: Learn tips on how to facilitate positive customer service experiences.
  2. Customer Service Via Telephone: Learn how to deliver excellent customer service via the telephone.
  3. Customer Service via mail, chat & social media: Learn how to offer exceptional customer support over email, and through chat and social media outlets.
  4. Technical Trouble shooting: Learn how to understand and troubleshoot technical issues.
  5. Meetings: Learn how manage a meeting from start to finish, including creating an agenda and giving updates to team members.
  6. Presentations: Learn tips on how to best prepare for presentations, and how to begin and end presentations effectively


La misión de Ulearn es brindar soluciones de capacitación para profesionales de TI, que se traduzca en optimización de sus habilidades para una mayor eficiencia.

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